{"id":4180,"date":"2022-02-04T15:53:40","date_gmt":"2022-02-04T14:53:40","guid":{"rendered":"https:\/\/www.taam.cnrs.fr\/?page_id=4180"},"modified":"2022-02-09T15:14:04","modified_gmt":"2022-02-09T14:14:04","slug":"amelioration-du-service-client","status":"publish","type":"page","link":"https:\/\/www.taam.cnrs.fr\/index.php\/amelioration-du-service-client\/","title":{"rendered":"Am\u00e9lioration du service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4180\" class=\"elementor elementor-4180\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-914a050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"914a050\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7e42da\" data-id=\"b7e42da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf2f102 elementor-widget elementor-widget-text-editor\" data-id=\"cf2f102\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certifi\u00e9 ISO 9001 depuis janvier 2008 et NFX 50-900 depuis janvier 2014, le TAAM a mis en \u0153uvre <strong>une \u00e9coute client syst\u00e9matique<\/strong> qui lui permet d\u2019am\u00e9liorer en continu la qualit\u00e9 de ses prestations. Nous tenons \u00e0 remercier tous nos clients pour leurs retours\u00a0; nous y sommes en effet tr\u00e8s attentifs. C\u2019est notamment gr\u00e2ce \u00e0 leur analyse que le TAAM a mis en place\u00a0:<\/p><p><strong>En 2022<\/strong>\u00a0:<\/p><ul><li>Une nouvelle prestation de diagnostic microbiologique par PCR \u00e0 partir d\u2019un \u00e9chantillonnage non-invasif.<\/li><\/ul><p><strong>En 2021\u00a0:<\/strong><\/p><ul><li>Un syst\u00e8me Cryoguard pour l&rsquo;envoi de mat\u00e9riel biologique congel\u00e9 en dry-shipper,<\/li><li>Un nouveau design du site web, donnant plus de lisibilit\u00e9 sur l\u2019expertise et les comp\u00e9tences du TAAM,<\/li><li>Le catalogue des prestations directement en ligne sur le site Web du TAAM,<\/li><li>Une nouvelle offre descriptive de service afin de mieux d\u00e9crire les besoins et les exigences des clients,<\/li><li>Une nouvelle organisation du travail en mode projet, avec pour objectif l\u2019am\u00e9lioration du traitement et du suivi des projets clients.<\/li><\/ul><p><strong>En 2020\u00a0:<\/strong><\/p><p>Une nouvelle prestation de diagnostic microbiologique \u00e0 partir de filtres environnementaux dispos\u00e9s sur les portoirs ventil\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Certifi\u00e9 ISO 9001 depuis janvier 2008 et NFX 50-900 depuis janvier 2014, le TAAM a mis en \u0153uvre une \u00e9coute client syst\u00e9matique qui lui permet d\u2019am\u00e9liorer en continu la qualit\u00e9 de ses prestations. Nous tenons \u00e0 remercier tous nos clients pour leurs retours\u00a0; nous y sommes en effet tr\u00e8s attentifs. C\u2019est notamment gr\u00e2ce \u00e0 leur&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/www.taam.cnrs.fr\/index.php\/amelioration-du-service-client\/\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4180","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Am\u00e9lioration du service client - TAAM - CNRS Orl\u00e9ans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.taam.cnrs.fr\/index.php\/amelioration-du-service-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Am\u00e9lioration du service client - TAAM - CNRS Orl\u00e9ans\" \/>\n<meta property=\"og:description\" content=\"Certifi\u00e9 ISO 9001 depuis janvier 2008 et NFX 50-900 depuis janvier 2014, le TAAM a mis en \u0153uvre une \u00e9coute client syst\u00e9matique qui lui permet d\u2019am\u00e9liorer en continu la qualit\u00e9 de ses prestations. 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