Improvement of client service

Certified ISO 9001 since January 2008 and NFX 50-900 since January 2014, the TAAM unit has developed a systematic focus on client feedback, which enables us to constantly improve our services.

We wish to thank all our customers for their feedback; we pay particular attention to it.

It is mainly through their analysis that TAAM has put in place several actions.

In 2022 :

  • A new microbiological diagnostic service based on PCR and non-invasive sampling methods

In 2021 :

A Cryogard system to ship frozen biological material in dry-shipper, 

  • A new design of the web site, offering greater visibility of the TAAM unit’s expertise and skills,

  • Catalogue of services directly available on the web site,
  • A new descriptive offer of service to better outline clients’ needs and requirements,
  • A new organization in project mode, with to improve the management and monitoring of clients’ projects.

In 2020 :

  • A new microbiological diagnostic service using environmental filters installed on ventilated racks.